FAQs

What are my payment options?

Online purchases are made easy and secure with a selection of payment options, including credit card (Visa, MasterCard and American Express), Visa Checkout, Amex Express Checkout, PayPal, Afterpay or Zippay.

Is buying online safe?

Any personal information you disclose to us is handled with the strictest confidence in accordance with our Privacy Policy. In addition, we provide after-sales support.

What is the "CVC"?

 

  • On MasterCard or Visa the CVC is the last 3 digits on the back of the card.
  • On American Express, the CVC is the 4 digits that are above and to the right of your credit card number on the front of your card.

What happens after I have completed payment online successfully?

After you place an order with us, you'll receive an order confirmation email with the details of your order, followed by a tax invoice for proof of your purchase. If you have any queries regarding your purchase, please Contact us.

Can I share my satisfaction or views of the purchased item?

You may share your opinion and experience of your purchased item with other customers. Review options are available on every product page in the Review tab. However, please consider the following guidelines when writing your product review:

  1. Refrain from use of profanity, obscenities, offensive language or otherwise objectionable content.
  2. Avoid inappropriate comments, including controversial statements, awkward or sensitive subjects, and legal matters.
  3. URL or hyperlinks are not permitted.
  4. Foreign languages are not permitted. Please write your review in English.
  5. Do not post personal information, including phone numbers, email or mailing address, or credit card information.
  6. Do not use product reviews to make service or policy complaints. Any negative service experience or disagreement with our service policies should be made direct to KiPP Online.

Reviews that do not meet these guidelines may be removed from the KiPP website. 

What is the cost of delivery?

We deliver to your home or office, anywhere within Australia, via our freight network. 

The delivery fee is calculated by the size and weight of the items, plus the distance to the delivery address from a fulfillment location. Multiple items can be fit into one box.

Do I have to be home to receive my items?

All deliveries must be signed for when you receive them; deliveries cannot be made to PO Boxes. If you are unable to take delivery of your items in person - or if you have not received them within a reasonable period, Please contact us.

Can I nominate a different delivery address to the billing address?

You may choose to have products delivered to an address different to the billing address. However, we cannot deliver one order to multiple delivery addresses; in this instance, you must order items separately and assign the different delivery addresses to each.

Will my order, which includes a few items, be delivered in the one box?

On occasions, when a number of items are purchased in a single order, they may be sorted into separate boxes and arrive with different deliveries. Therefore, all of your order might not be delivered on the same day.

What happens if I'm not at home to receive my purchased items?

If you are not available to take delivery of your parcel, a delivery slip with further instructions will be left in your letterbox.

What if I receive a damaged parcel, the wrong items, or don't receive my order at all?

If you believe there is damage to the products you've ordered, the incorrect items have been delivered, or your order hasn't arrived within the specified timeframe, please contact us.

Manufacturer's Warranty

Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may be found at www.consumerlaw.gov.au.

What is KiPP's online refund policy?

We want you to be completely satisfied with your purchase and suggest that you inspect your items upon delivery, to ensure you are happy with their condition and operation. If you're not content with the state of your new purchase, please refer to our Refund Policy.

Can I change my order once I have placed it? 

We work hard to process your order quickly so that you receive it as soon as possible.  If you require to make a change you can contact the store fulfilling your order to discuss the options available to you.  Contact details are located on your confirmation email.

Please note: some changes may not be possible once the order has been placed.

Can I cancel my online order? 

Yes, if your item has not yet been dispatched, you can contact the store fulfilling your order.  The store will cancel your order and issue a refund back to your account as soon as possible.  Contact details are located on your confirmation email.

Why hasn't my order been delivered together?

You order may be sent from multiple locations and can arrive separately on different days.  We do this so we can get your order to you as soon as possible.

Can I delay my delivery for my online order?

Yes. Contact our online order team and they will be happy to discuss delaying your delivery for up to 28 days.  Contact details are located on your confirmation email.  Please note: some orders may not be possible to delay so please call service line directly to discuss.

How do I track my online order?

For smaller products, an email with a tracking link and instructions will be emailed to you when your order has been despatched.  For larger items, the centre fulfilling your order will contact you to arrange a suitable delivery date and time.

Where do we deliver to?

The KiPP team will be in touch to confirm your details once you have placed your order.  The KiPP team do not deliver to PO Boxes or international addresses.

The delivery of products to some remote/isolated areas may be  to the closest barge or Freight company.  You will then need to arrange continued delivery (including any additional cost) from the depot to your home address.

How long will it take for my order to arrive?

The Kipp centre that is fufilling your online order will contact you to confirm whether your ordered items are in stock and ready for delivery.  Please allow 2-5 days for delivery to metro areas, and 2-7 business days for delivery to some regional areas from the date your order is confirmed.

Delivery to parts of Northern Territory, Western Australia, Tasmania and remote/isolated areas may take a significant amount of time and are subject to local transport schedules.

Should there be any issues with stock availability, the KiPP team will contact you to advise of any delays.  If you have any questions about delivery you can contact the KiPP team.

Is my order tracked?

When your order has been packed and shipped, you will receive an email letting you know your order is on its way to you.  For further updates on tracking your order status please contact the KiPP team.

Do you include a copy of the Tax Invoice with my order?

We will email you a copy of your Tax invoice to the nominated email address that you have provided once the goods have been dispatched. 

 

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