We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
During Special Offers - in relation to FREE SHIPPING
Promotions - Free Shipping
In time of Free shipping promotion - the Free shipping, flat rate, capped price or other types of shipping price promotions may be offered at specified times and an specified products. Where a Free shipping promotion is offered, it will only be available on selected products and to selected locations.
Free Shipping promotions postcode excluded.
0800 - 0886, 2898 - 2899, 4183 - 4184, 4216, 4385 - 4498, 4507, 4680, 4700 - 4746, 4801 - 4807, 4816 - 4830, 4871 - 4876, 4890 - 4895, 5641 - 5734, 6033 - 6044, 6084, 6123 - 6124, 6161, 6173 - 6176, 6207 - 6230, 6232 - 6799, 7012, 7017, 7020, 7022 - 7055, 7109 - 7216, 7252 - 7470
Free Shipping postcode during promotions included(going to specific metro locations):
Melbourne Metro: 3000-3062, 3065-3097, 3101-3138, 3140-3207, 3800-3805, 3975-3976
Brisbane Metro: 4000-4037, 4051-4078, 4101-4179, 4300-4301, 4500-4502
Sydney Metro: 2000-2080, 2085-2158, 2160-2229, 2231-2234, 2555-2559, 2564-2567, 2745-2750, 2759-2770
Perth Metro: 6000-6032, 6050-6077, 6081-6083, 6090-6122, 6125-6126, 6147-6160, 6162-6172, 6180-6182, 6970
Adelaide Metro: 5000-5115, 5120-5121, 5125-5127, 5158-5169, 5950